Intro

Joe Ryan creates and leads high-performing teams that respond to challenges with resilience, innovation, and adaptability. He has extensive business experience and has spent most of his career contributing to technology and business improvement projects. Joe is adept at leading and contributing to culturally and geographically diverse (remote) teams. Joe holds a Master of Business Administration (MBA) from University of Maryland Global Campus (UMGC) and a Professional Certificate in Project Management (PCPM) from Duke University.

Joe has a natural curiosity of emerging technologies and their real-world implications. He is an early adopter of technology products who regularly participates in beta tests for a variety of new technologies. Joe also enjoys exploring new business models and services.

Awards

2021 Silver Medal – December 2021

Bestowed by the Secretary of the U.S. Department of Commerce for exceptional performance characterized by noteworthy or superlative contributions that have a direct and lasting impact within the Department of Commerce. Joe received this honor for his role in creating the 2020 Census Remote Training Program.

2020 Bronze Medal (Team) – June 2021

Bestowed by the U.S. Census Bureau this award is the highest honorary award bestowed by the Census Bureau to recognize superior performance characterized by outstanding or significant contributions that have increased the efficiency and effectiveness of the Census Bureau.

About the Logo

Joe Ryan’s logo embodies the elements he believes are critical to success: integrity, leadership, communication, innovation, and resilience. The griffin represents leadership, strength, valor, and the ability to remain focused and rise above negativity and pettiness.

Current Projects

  • Leading a project with the U.S. Census Bureau to design and develop training and reference materials to support the 2023 New York City Housing Vacancy Survey (NYCHVS).
  • Leading a project with the U.S. Census Bureau to create and manage training for the Post-Enumeration Survey (PES) including:
  • Supporting five survey operations, five quality control operations, six regional offices, and the Puerto Rico office.
  • Managing a team that designed and developed training delivered to nearly 20,000 people across the nation during the 2020 PES operation including:
  • 34 training plans
  • 260+ courses
  • 360+ lessons
  • Supervising the translation and localization of all materials for Puerto Rico.
  • Managing the design and development of more than 200 documents including manuals, training guides, job aids, checklists, and other reference materials to support field operations.
  • Leading a team that successfully responded to the COVID-19 pandemic by pivoting to redesign classroom training to be delivered online or through hybrid models.

Education

Joe Ryan is a first-generation college graduate who paid for his entire education by working full-time while attending school. He believes the context provided by his work added significant value and perspective to his education.

Professional Certificate in Project Management (PCPM)
Duke University
Durham, NC 27708 United States
Graduated: November 2021

Master of Business Administration (MBA)
University of Maryland Global Campus
Adelphi, Maryland 20783 United States
Graduated: March 2019

Bachelor of Science in Business Administration
Washington Adventist University
Takoma Park, Maryland 20912 United States
Graduated: December 1996

Associate of Arts
Montgomery College
Takoma Park, Maryland 20912 United States
Graduated: May 1994

Experience

U.S. Census Bureau

  • Manage multiple training development projects.
  • Lead a high-performing team of employees, contractors, and vendors to develop hybrid training for nearly 20,000 field staff.
  • Serve as a subject matter expert in the transition from classroom (verbatim) to hybrid training that consisted of online training, classroom training, and field exercises.
  • Monitor field operations and data collection efforts to identify and address skill and training gaps.
  • Serve as Acting Branch Chief as required.
  • Mentor employees and team leads.

SuperShuttle (Transdev On Demand)

  • Designed, produced, and maintained a variety of documentation for both technical and non-technical audiences, including process documentation, user guides, job aids, technical references, API documentation, blog posts, and training materials.
  • Redesigned and managed the SuperShuttle intranet.
  • Built and managed surveys.
  • Instrumental in implementing the Airport Mobile Self Check-In feature introduced in late 2014.
  • Designed and implemented product-specific templates (SuperShuttle, ExecuCar, zTrip, and SuperTaxi).
  • Performed quality assurance and testing for mobile applications.

KinderCharts

  • Designed, developed, and implemented the corporate website.
  • Developed and implemented a marketing strategy.

Business & Decision

  • Created a Care-to-Cash Playbook for Rural/Metro Corporation, including data flows, process flows, and procedures.
  • Produced end-user documentation for a performance review system.

Blood Systems

  • Created documentation to address recurring support issues.
  • Collaborated to design a SharePoint site.
  • Worked with SMEs to create documentation for a disaster recovery plan.

BestIT.com, Inc.

  • Served as Senior Technical Writer and Communications Manager.
  • Acted as a final reviewer and gatekeeper for all internal and external communications.
  • Ensured every external communication was properly formatted in an approved template and adhered to corporate standards for style, content, and voice.
  • Developed documents and communications for every organizational team, including IT assessments, executive communications, online help systems, marketing materials, user guides, contracts, RFPs, proposals, policies, procedures, and project documents.
  • Collaborated extensively with SMEs to collect and present information to target audiences.
  • Developed all advertising materials, including ads for print and electronic publications, billboards, bus signs, and other media.
  • Created a suite of marketing collateral.
  • Wrote press releases and worked with executives to create and publish an executive newsletter.

Limelight Networks

  • Developed Payment Card Industry (PCI) documentation.
  • Prepared and migrated documentation to a corporate wiki.
  • Managed input, reviews, and feedback from stakeholders and contributors.

FIS, formerly Fidelity National Information Services

  • Developed and implemented a strategy and procedures for migrating documentation from Microsoft Word to a content-management system (CMS).
  • Attended design review meetings to collect information about design changes.
  • Researched new products and features.
  • Documented product fixes and enhancements for regular software releases.
  • Created and managed release notes for each release.
  • Mentored less experienced team members.
  • As a subject matter expert, provided analysis and recommendations for best practices and procedures.
  • Identified potential obstacles to success.
  • Assisted with the analysis and implementation of new tools and features.
  • Implemented context-sensitive help systems.

Catholic Healthcare West (now Dignity Health)

  • Interviewed clinical staff, hospital executives, business users, developers, and other subject matter experts (SMEs).
  • Produced documentation for hundreds of healthcare-related reports, including process flows and test steps for each report.
  • Reviewed and standardized technical and end-user documentation.
  • Created effective forms and templates for gathering project-related data.

Wells Fargo Armored Services Division

  • Documented SQL databases.
  • Designed and wrote a user guide for armored services administrators and providers.
  • Collaborated with SMEs to capture database and application knowledge to produce comprehensive documentation.

Hospitality Solutions International (now Oracle Hospitality).

  • Interviewed customer support staff, quality assurance staff, application developers, and business users to identify requirements and perform gap analysis.
  • Developed an array of documentation for point-of-sale applications, including technical references, requirements documents, technical specifications, marketing announcements, online help systems, user guides, and process flows.

Wells Fargo Consumer Credit Group

  • Developed policy and procedures manuals.
  • Created and maintained matrices and technical references for software products.
  • Developed application test plans (ATPs) for a document management system.
  • Mapped database fields to the documents that use those fields for output.
  • Maintained a document library consisting of hundreds of legal, procedural, and training documents.
  • Supervised a team of eighteen application testers.

Indian Health Services

  • Interviewed retiring managers to capture and combine their knowledge and produce process and procedure manuals.

Copper Key Technologies

  • Interviewed and collaborated with application developers, executives, and business users to gather requirements and information.
  • Developed and maintained documentation and business support tools, including online help, user guides, training materials, presentations, fact sheets, application test plans, and other collateral.

Arizona Department of Economic Security

  • Designed and wrote a comprehensive user guide for a mainframe case management application.
  • Collected source materials, interviewed subject matter experts, mapped business processes, and created documentation.

Pharmacia (now part of Pfizer)

  • Designed and produced user guidelines for Microsoft Outlook.
  • Designed and wrote a user guide for Microsoft NetMeeting.
  • Developed a communication tools brochure that helped people select the best tool for their communication needs.
  • Organized and managed team collaboration, including scheduling meetings, collecting source materials, and soliciting feedback.

AARP

  • Developed printed end-user documentation and training materials for the implementation of a J.D. Edwards OneWorld purchasing application.
  • Guided management and staff to improve existing documents to ensure better comprehension and retention.
  • Designed and wrote requests for proposals (RFPs), policy and procedure documents, and forms to gather information throughout the purchasing process.

Thunderbird School of Global Management (formerly Thunderbird, The American Graduate School).

  • Developed training and documentation for newly implemented software solutions, including user guides, presentation materials and promotional materials.
  • Developed online training courses to acclimate students with an online learning environment.
  • Developed online help and user guides to support a new learning environment.
  • Managed all documentation associated with the combination of intranet applications into a single intranet application.
  • Supervised a team of 12 student workers.

Industries

Joe Ryan has worked in these industries and with these organizations:

Banking and Financial Services

  • Barnett Bank of Central Florida
  • National Cooperative Bank, Financial Services
  • Wells Fargo Armored Services, Banking and Financial Services
  • Wells Fargo Consumer Credit Group, Financial Services

Business Services

  • American Fence and Security
  • KinderCharts

Transportation

  • SuperShuttle International (Transdev On Demand)

Education

  • Thunderbird, The American Graduate School
  • University of Central Florida

Government

  • US Census Bureau
  • Indian Health Services
  • Arizona Department of Economic Security

Healthcare

  • Blood Systems, Medical Services
  • Catholic Healthcare West (now Dignity Health), Hospitals and Medical Services
  • Pharmacia, Healthcare, Pharmaceuticals
  • Rural/Metro Corporation, Medical Transporation

Hospitality

  • Globe Corporate Stay International, Hosptiality Solutions

Manufacturing

  • ABB CEAG

Non-Profit

  • AARP, Consumer Association
  • Consumer Electronics Shows, Industry Association

Professional Consulting

  • Business & Decision
  • Phoenix Technical Consultants
  • Signature Consultants
  • Technology Service Partners (TSPI)

Technology Services

  • BestIT
  • Buzzeo
  • CopperKey Technologies
  • FIS
  • Hospitality Solutions International (HSI), a division of MICROS
  • Limelight Networks
  • Starmedia

Family

Joe and his husband, Mike, were foster parents in Arizona for five years and cared for 31 children between the ages of 1 and 17 during that time. Ultimately, the Ryans were able to adopt their three beautiful children from foster care in 2016 at the ages of 3, 5, and 9 years old. The Ryan family now lives in Southern Maryland – an area known for its rural charm and close proximity to Washington, DC.

When not working, Joe spends much of his time supporting his kids’ extracurricular activities that include swimming, gymnastics, parkour, basketball, kickball, soccer, roller skating, and skateboarding. The family also enjoys exploring the area and experiencing the variety of year-round activities available in the National Capital area.

Contact Me

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